Straight answers about rug pickup, the wash and the visit

It is dusted first, while it is still dry, so the grit in the foundation falls out as dust. Then it is washed the way its fiber needs: wool gets one wash, silk and viscose a gentler one, cotton and jute a lighter one, synthetics a harder one, with the fringe cleaned separately. A full rinse, a complete dry before it is rolled, a last check of pile and edges, and it heads home.

Not when the wash matches the fiber. Wool felts and shrinks when it is washed hot and agitated, so wool is washed cool and dried flat. Cotton and jute turn brown when they dry slowly, so they get their own drying schedule. A rug that has already stretched or has a weak foundation is pointed out at your door, and you hear what to expect before it leaves.

Fringe is washed by itself, away from the pile, because it is usually cotton and it picks up the dye and the dirt of everything around it. Washed separately, it comes back white or cream, the color it was woven. Fringe that is worn to stubs or torn is a repair, not a wash, and that is quoted on its own after you have seen the rug.

Yes, carefully. Plant fibers drink water and go brown if they stay wet, so a jute or sisal rug gets a lighter wash and a faster, flatter dry than wool. Pet accidents in jute are the hard case, since the fiber holds both the smell and the stain, and the technician says at the door how much of either will come out.

Hides are cleaned, not washed through like a woven rug, with the hair and the skin side both in mind. Say what you have when booking so the right method rides on the van, and expect the technician to look at the back at your door, since a hide that has dried stiff or cracked needs a gentler hand.

Yes, and it should be looked at before it goes back on the floor. A rug that sat rolled in a closet or a garage often carries dust, a musty smell, and sometimes moths or carpet beetles. The wash takes out the dust and the smell, a sanitizing treatment deals with the insects and their eggs, and the technician checks for damage at pickup.

No, leave it where it lies. The technician wants to see the rug flat, in your light, to check the fiber, the dyes and any marks, and to measure it. Anything sitting on the rug gets moved and put back. Once you have approved the written price, the technician rolls it and carries it out.

Yes. Pickups and deliveries run Monday through Saturday, 7 AM to 5 PM Central, and Saturday mornings are popular with people who cannot be home during the week. Say which days suit you when you book and the office confirms a day and an arrival time by text.

Tell us the date when you book. Most rugs are home within five to seven business days. A repair, a serious pet treatment or an oversized rug takes longer, and the technician tells you at pickup whether your date works, so you can decide before the rug leaves.

Yes, and most pickups are more than one. Each rug is unrolled, checked and measured on its own, and the written price lists them one by one so you can approve all of them or just some. They travel together, are washed each by its own fiber, and come home on the same delivery unless one needs a repair that takes longer.

With a UV light, at your door. Dried urine glows under it, including the spots that no longer show in daylight and the ones you did not know about. The technician walks the light over the whole rug and shows you what it finds, and that map decides whether the rug needs the standard wash or the full pet treatment with its guarantee.

Yes. On carpet the accident is treated at the source with an enzyme treatment, then the carpet is cleaned, and it carries the same 100% pet odor removal guarantee as a rug: catch any smell in a treated spot later and we re-treat it free of charge.

Yes, on the same visit, by the same technician. Carpet, sofas, chairs and mattresses get cleaned in place, with little moisture, the carpet dry in about an hour, while the rug goes out to the plant. One arrival time and one written price covering all of it.

By the cleaning code on the tag under the cushion, W, S, WS or X, and by the fabric itself. The technician reads the code, tests a hidden spot, and picks the method the fabric can stand, so a linen slipcover, a velvet chair and a microfiber sectional are each cleaned differently, in your home.

Yes, in the home, on the same visit as a rug pickup or on its own. The mattress is cleaned where it sits with little moisture, which takes out skin flakes, dust mites and their residue, and body oils from the surface. Strip the bed before we arrive and plan on making it back up once the mattress is dry.

Once it is lying in its place again and you have had a look. The price you approved in writing at pickup is the invoice; nothing is added at delivery. The technician unrolls the rug where it belongs, you check it in your own light, and then you pay. If you point at something you want washed again, it goes back at no charge.

Yes. Text (205) 421-3993 with your town and roughly how many rugs, and the office replies with open days and confirms the one you pick. You can also book online or call the same number. Texts are answered Monday through Saturday, 7 AM to 5 PM Central, and a text sent after hours gets its reply the next working morning.

No. Say where the rolled rug should be left, on the porch, inside the garage or with a neighbor, and the technician texts when it is there. Most people prefer to be home so the rug can be unrolled where it belongs and checked together before paying, but it is your call.

Either works. Rug Runners can clean a rug right where it lies, during the same appointment as a carpet or sofa clean. Wool, silk and Oriental rugs, pet urine, gray fringe and rugs that have never been washed get the most from our plant, where the rug is dusted, washed, rinsed and dried all the way through, and the technician will tell you which suits yours.

About fifteen minutes at your door for the look, the measuring and the written price, then most rugs come back within 5 to 7 business days. Rugs that need mending, a deep pet treatment or extra drying time for their size can run a few days over, and you hear that at pickup. Carpet, upholstery and mattresses cleaned in your home are dry in about an hour.

Yes. Our cleaning products are eco-friendly and non-toxic, and a washed rug comes home rinsed through and fully dry, with nothing sticky or perfumed left in the pile. Furniture and carpet cleaned in your home dry in about an hour, so kids and pets can have the room back that afternoon.

No. Rugs are priced by the square foot at one rate for every fiber, on average starting at around $1 to $2 a square foot, and every visit starts at $99. A wool or silk rug gets a gentler wash, not a higher rate, and your price is written down at the door before the rug leaves.