Terms of service

Last updated: October 2026

These terms run one page, because there is not much to them. Nothing leaves your home until you have seen the price and said yes to it, the work is done by a trained employee of ours, and you settle up when the rug comes back. If the wash disappoints you, we wash it again at no charge.

The price is written down at your door

Our technician unrolls each rug with you first, measures it, checks the fiber and the dye, and names anything that may only fade rather than disappear. Then the price goes on paper, by the square foot, before the rug is rolled up. That number is the one on your invoice at the end. Add a second rug or the sofa in the den on the day and we price the addition, then wait for your yes before touching it.

The published basis sits on our pricing page, the same in every town we run: rug cleaning on average from around $1 to $2 per square foot, carpet by the room, upholstery by the piece, and every booking starting at $99 whatever it holds. What the sheet cannot tell you is what your own rug needs, which is why our technician looks at it first.

Satisfaction guaranteed on every rug we wash

Point at the spot that bothers you when the rug comes back and we take it again, wash it again, and bring it back, at no charge. There is no claim form to fill out, and no deadline buried in small print.

The pet odor guarantee

Pet urine treatment carries a 100% pet odor removal guarantee on the rugs we treated. The wash goes after the urine salts in the foundation of the rug, so the odor leaves with them rather than sitting under a scent. Smell it again on that same rug and we re-treat for nothing. An accident that happens after the rug is back is a fresh job at the usual rate.

Damage a wash does not reverse

Soil washes out; damage stays. Colors that have already bled, bleach spots, burns, stains with years behind them, a rotted foundation, moth holes and fringe worn to nothing are structural. Each can be repaired, and we quote that separately, but no wash puts them back. Our technician names anything of this kind at your door, so you hear it before the rug leaves, never when it comes back.

Pickup, delivery and storage

Somebody needs to be home for the pickup to approve the price, and for the delivery to look the rug over. If that cannot be you, approve the number by phone or text first and tell us where to leave the rolled rug. Most rugs are back within 5 to 7 business days; a repair, a heavy pet treatment or a very large rug can take longer, and we tell you at pickup if yours will. Rugs we are asked to hold beyond delivery are stored wrapped, and we agree the storage terms in writing before the rug stays with us.

Moving or canceling a pickup

Plans slip. Call (205) 421-3993 to shift or cancel a booking, or text the same number and we will find you another day. Neither one costs anything. The earlier you let us know, the better the chance that slot goes to another house on the same route.

Settling up at the end

The invoice falls due when the rug is back on your floor and you have looked it over, and it matches the price you approved at the door plus whatever you added. In-home carpet and upholstery work is settled when that work finishes. Nothing renews on its own, and nothing reaches your card that you have not seen first.

Who comes to the house

Our technicians are trained employees of this company, on our payroll, never subcontractors picked up for the day. They run 25 towns around Birmingham and out to Tuscaloosa off one schedule, and the town you live in adds nothing to your bill.

If a line on this page needs explaining, call (205) 421-3993 or text the same number. Email lands with us too, at support@rugscleanednow.com. The line is answered Monday through Saturday, 7 AM to 5 PM. The pricing basis lives on the pricing page, what we do with your details is set out in the privacy policy, and the home page covers the rest.