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Frequently Asked Questions

Yes, we offer free pick-up and delivery for all area and oriental rugs. It’s part of our commitment to convenience and top-notch customer service.

Yes, we provide same-day appointments and even set exact arrival times. If we’re running more than 15 minutes behind schedule, we’ll give you a courtesy call.

Absolutely. We offer free rug storage for up to 30 days, with a minimal fee for extended storage. Rugs are wrapped in moisture-proof material to ensure safe transport and storage.

Yes, we specialize in stain removal and pet odor elimination. While some stains may be permanent depending on the material and damage, we do everything possible to remove them. We also offer a 100% Pet Odor Removal Guarantee.

Our typical turnaround time is 5–7 days, as each rug goes through a detailed, multi-step cleaning process. Rush services are available upon request.

We can clean rugs in-home for maintenance purposes, but for a deep, thorough clean, it’s best to have your rug picked up and cleaned in our facility.

Your satisfaction is our priority. All rugs go through a final inspection before delivery. If you’re not happy with the results, call our office immediately—we will make it right.

Yes, we provide services for many commercial clients including schools, daycares, offices, retail stores, hotels, and restaurants.

Thanks to our advanced low-moisture cleaning system, most carpets and upholstery dry in one hour or less.

Yes. We always check the cleaning codes and follow manufacturer guidelines to ensure a safe and effective clean—even for dry-clean-only items.

We accept checks, debit cards, and credit cards. Please note, a 3% processing fee applies to all debit and credit card transactions.