Frequently Asked Questions

Yes! Rug Runners offers free rug pickup and delivery throughout Birmingham, Hoover, Vestavia Hills, Pelham, Helena, Alabaster, Homewood, Mountain Brook, and surrounding areas. We carefully pick up your rugs, clean them at our facility, and return them fresh and clean -- all at no extra charge.

Our standard rug cleaning turnaround is 5-7 business days. This includes pre-inspection, dusting, professional cleaning, climate-controlled drying, and a post-cleaning quality check. Rush service may be available -- call (205) 421-3993 to ask.

We clean all types of area rugs including Persian, Oriental, wool, silk, antique, handmade, and synthetic rugs. Every rug receives a pre-inspection so we can create a customized cleaning plan based on fiber type, construction, and condition.

Yes. Our professional pet urine and odor removal process uses enzyme-based treatments that neutralize odor-causing bacteria at the source -- not just mask the smell. We treat both the fibers and backing of the rug for complete odor elimination.

Absolutely. Every rug receives a thorough pre-inspection before cleaning. We test for colorfastness, identify fiber type, and note any existing damage. Delicate and antique rugs receive a gentler, customized cleaning approach to protect their value and integrity.

With our low-moisture cleaning process, most carpets dry in about 1 hour -- not days. This means less disruption to your home, fewer odors, and no risk of mold or mildew from oversaturation.

Carpet cleaning starts at $40 per room. Area rug cleaning starts at $2 per square foot. We offer free estimates so you'll know the exact cost before we start. Current promotions include $30 off oriental and area rug cleaning and 10% off for first-time customers (minimum charge $199).

Yes. We professionally clean sofas, sectionals, chairs, loveseats, ottomans, and dining seating. Our process removes body oils, food spills, pet hair, and embedded odors while protecting fabric texture and color.

Yes. We use eco-friendly, non-toxic cleaning solutions that are safe for children, pets, and allergy sufferers. No harsh chemicals, no strong residues -- just a thorough, safe clean.

Yes! We offer same-day appointments with exact appointment times -- not four-hour waiting windows. You pick your time, and we show up on schedule. Text updates keep you informed along the way.

Rug Runners serves Birmingham, Hoover, Vestavia Hills, Pelham, Helena, Alabaster, Homewood, Mountain Brook, and surrounding communities throughout the greater Birmingham metro area.

We accept checks, debit cards, and credit cards. Please note there is a 3% processing fee for credit card payments.

Yes. We provide free, no-obligation estimates for all our services. Call (205) 421-3993 or text us to get a quote for your rug, carpet, or upholstery cleaning needs.

We offer a 100% satisfaction guarantee. If you're not completely happy with the results, we'll re-clean the item at no additional charge. If you're still not satisfied, we'll issue a refund. We stand behind every job.

Yes. We provide commercial rug, carpet, and upholstery cleaning for schools, offices, retail spaces, churches, restaurants, and other commercial properties throughout the Birmingham area.